NARPACA Ticketing Professionals Conference 2012 - Home

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Tim Baker

Organisation: Baker Richards

Position: Director

Tim is Director of leading international software and consulting firm, Baker Richards , and Vice-President of its US sister company, The Pricing Institute .

Tim has been developing his work in pricing research and strategy in the arts/cultural sector for more than two decades and his companies have now worked with more than 300 major arts organisations worldwide. Tim has been invited to speak on pricing and marketing in the UK, USA, Australia, New Zealand, and across Continental Europe and was Chair of the UK Arts Marketing Association.

Prior to his consulting career, Tim spent seven years as Marketing Director of the Scottish Chamber Orchestra, before which he was Head of Marketing at the London Symphony Orchestra. He is the author of classical music marketing book Stop Reinventing the Wheel , published by the Association of British Orchestras.

Helen Bartle

Organisation: Creative New Zealand

Position: Senior Adviser Audience Development and Capability Building

Helen is the Senior Adviser Audience Development and Capability Building at Creative New Zealand , Arts Council of New Zealand Toi Aotearoa. As part of her role Helen manages the Audience Development programme, which delivers capability building, market development and research programmes to enable artists, practitioners and organisations across New Zealand to develop audiences for the arts.

During her time at Creative New Zealand she has led the development of many pioneering projects, including working with UK consultancy Morris Hargreaves McIntyre on Audience Atlas New Zealand and the launch of new Customer Data Access Guidelines , written by Tim Roberts from ARTS Australia with the advice of the Office of the Privacy Commissioner and the Department of Internal Affairs. Recent projects include Creative New Zealand’s Optimise and Developing a Digital Strategy capability building programmes, led by The Audience Connection, and Optimiser online marketing benchmarking pilot.

Helen has previously held marketing and sponsorship roles in the United Kingdom and New Zealand, including Auckland Theatre Company, The NZ International Comedy Festival, Lyric Theatre Hammersmith, The Oxford Playhouse and Watford Palace Theatre.

Nic Clark

Organisation: NCM

Position: Director

Nic Clark is currently Director of NCM providing general management services and international representation to the professional performing arts sector. Nic is also the Executive Producer for Ranters Theatre Inc which makes original contemporary theatre and tours globally.

Previously Nic was General Manager at Perth Theatre Company and producer of the world wide hit The Adventures of Alvin Sputnik: Deep Sea Explorer which toured into 16 countries. Other positions include work for SeatAdvisor in Australia and New Zealand, Theatreworks, Courthouse Youth Arts Centre and Riverina Theatre Company.

David Fishel

Organisation: Positive Solutions

Position: Director

David Fishel is a Co-Director of Positive Solutions . Previously, David managed arts organisations from small scale touring theatre companies to Battersea Community Arts Centre, London, which he helped establish, and the Liverpool Playhouse (UK). He has been a board member of several cultural organisations, was Chair of Circa/ Rock n Roll Circus, and Chair of Creative Enterprise Australia, the entity responsible for operating QUT’s Creative Industries Enterprise Centre and for forging links between the University and the creative industries sector, and a Council member of QUT. David is currently a board member of BoardConnect Ltd, and Chair of Brisbane Writers Festival.

David has carried out or led many of Positive Solutions consulting projects during the last 20 years. He has undertaken reviews of organisations and programs including a recent review of ticketing and venue management systems for the City of Greater Bendigo, and an evaluation of the Australia Council for the Arts’ Emerging Leaders Development Program (ELDP). He has carried out research projects to inform Government cultural policy, prepared strategic plans for many cultural organisations, and undertaken feasibility studies for new or enhanced arts facilities including Geelong Performing Arts Centre, Brisbane Powerhouse, Moonee Ponds Clocktower, the Whitehorse Centre in Nunawading, and the St James Theatre, Auckland. He has also advised on cultural precinct developments in Hong Kong, Taiwan, mainland China and Korea.

John Glenn

Organisation: Queensland Performing Arts Centre

Position: Executive Producer - Venue Utilisation

From an initial career in music performance and management, John has gone on to roles in financial, project and logistical management for a variety of government, non-profit and private entities.

His career went full circle back to the arts and arts management when in 2006 he was appointed Operations Manager of Sydney Symphony. During this time he was responsible for logistical and production management for the orchestra, as well as their intrastate, interstate and international touring program.

A stint as General Manager of State Theatre Sydney followed, before a move to Brisbane to become General Manager of the Venue Management Association (Asia and Pacific).

John moved to Queensland Performing Arts Centre in November 2011 as Executive Producer - Venue Utilisation and now has responsibility for maximising QPAC’s commercial opportunities and the utilisation of the four theatre venues and many other ancillary spaces.

Amy Maiden

Organisation: aka Australia

Position: Senior Account Director

Amy Maiden is the Senior Account Director at aka Marketing Australia and heads up their Sydney office. Having grown up in Ballarat with a family heavily involved in the regional Victorian arts industry, she has since worked as a theatre professional for more than 10 years across Australia, North America, Europe and spent nine years working in the UK, in particularly London's West End.

Before joining aka, Amy worked for the Walt Disney Entertainment Group and independently produced a series of concerts featuring Broadway composers including Jason Robert Brown, Andrew Lippa and Jeff Blumenkrantz.

In 2009 she was nominated for Australian Woman of The Year in The UK for producing The West End’s Best – The Red Cross Flood and Fire Benefit Concert following the Black Saturday Bushfires and was subsequently invited to Buckingham Palace to meet HRH Queen Elizabeth II.

During her seven years at aka's various international offices, her work has included: Rock of Ages (Broadway and West End), Jersey Boys (West End), Billy Elliot (West End), Dirty Dancing – The Classic Story Live on Stage (US Tour and West End), Sister Act The Musical (World Premiere – West End), Legally Blonde The Musical (West End), Walking With Dinosaurs The Arena Spectacular (Australian Tour), How To Train Your Dragon Arena Spectacular (World Premiere – Australian Tour), A Chorus Line (Australia), Chitty Chitty Bang Bang (Australian Premiere), King Kong (World Premiere – Australia) and Strictly Ballroom The Musical (World Premiere – Australia).

Jo Michel

Organisation: Michel Consultancy

Position: Manager

With more than 20 years’ experience in the Ticketing Industry in Australia and UK, Jo has gathered a wealth of knowledge of Ticketing, CRM, Subscriptions, Fundraising, E-Marketing and CMS as they apply to venues, festivals, agencies and theatre companies.

Jo has had the pleasure of working with many prestigious organisations during her career, including Sydney Theatre Company, Edinburgh International Festival, Ensemble Theatre, SOCOG – Sydney 2000 Olympic Arts Festival, Australian Opera and The Adelaide Fringe.

In addition, Jo has experience with Software, Sales, Client Liaison, Business Development, System Planning and Change Management as well as an in-depth understanding of many ticketing systems, including Patron Edge (Blackbaud), Enta, AudienceView, Softix, Ticketmaster, and some bespoke systems such as FringeTix (Adelaide Fringe).

Simon Rennie

Organisation: Court Theatre

Position: General Manager

Simon Rennie is the General Manager of New Zealand’s longest running and most successful professional theatre company. Simon has considerable experience in the corporate sector as a senior financial analyst for a number of multinational companies, a venture capitalist with the ASX, and consultant to and owner of a number of successful hospitality businesses in Christchurch. After these commercial enterprises were lost in the 2011 Christchurch earthquakes, Simon completed a B.P.A. in Musical Theatre while rebuilding his investment interests. Simon joined the Court Theatre in late 2012 to manage and improve current business systems and assist with the rebuild and operation of the new Court Theatre in Christchurch’s 2016 Arts Precinct.

Debbie Richards

Organisation: Baker Richards

Position: Director

Debbie Richards is the co-founder of leading UK-based consulting and software firm Baker Richards and a Vice-President of its US sister company The Pricing Institute . The companies specialize in helping arts organisations maximise their income through evidence-based decision-making.

Debbie has been consulting with arts organisations for more than a decade, and has spoken on pricing, marketing and behavioural economics at conferences across the globe.

Prior to her consulting career, Debbie worked as a site-specific theatre producer, having previously headed up the marketing department of a performing arts centre and worked in theatre marketing.

Hannah Rudman KEYNOTE

Organisation: Rudman Consulting

Position: Director

Hannah Rudman of Rudman Consulting is Founder of AmbITion , a national-scale digital development programme for the creative, cultural and heritage sector.

Hannah has overseen the strategic digital development of over 150 cultural, arts and heritage sector organisations, across all operational and business models. She has also written The AmbITion Approach - an online hands-on change approach and toolkit for creative organisations, practices and individuals looking to undertake digital developments.

Hannah advises on national and international cultural policy around digital and organisational development, and speaks on the topic internationally. She is an Associate of Mission Models Money ; a Lecturer at Edinburgh Napier University’s School of Computing; and is on the board of macrobert.

Hannah also runs a series of projects branded Envirodigital which encourage the use of digital technologies for economic, social and environmental sustainability.

Envirodigital helped to establish the National Theatre Wales as a virtual organisation; co-produced an award winning (Best Technical Production, Critics Award for Theatre in Scotland) virtual theatre project Five Minute Theatre with National Theatre Scotland in 2011; and is currently developing CO2 Savings software.

Anthony Shearsmith

Organisation: Independent

Position: Ticketing Professional At Large

Anthony began his career as a dancer, training at the age of 8 with The Victorian Ballet Guild under the direction of Laurel Martyn. In 1974 after 2 years full time study he graduated from the Australian Ballet School.

Anthony’s first professional engagement was with the Australian and South East Asian Touring company of Disney on Parade which took him to many countries in the Asia region and every capital city in Australia. Following this Anthony embarked on a further two years intensive study under the tutelage of Gerard Sibritt in Sydney.

In 1978 Anthony joined the West Australian Ballet company and worked with many distinguished Australian and International choreographers during his three years with this company. He then spent six months in Townsville with the North Qld Ballet and Dance Association creating a full length work of La Peri. This amateur company was the precursor to Dance North.

In 1982 Anthony joined the Queensland Ballet as a Principal Dancer. In 1991 Anthony accepted the position of Rehearsal Director and Assistant to Harold Collins the Artistic Director of the company, and remained in this position until his retirement from the company in 1999.

In 2000 Anthony travelled to New Zealand and taught at the New Zealand School of Dance in Wellington for six months.

At the beginning of 2002 Anthony began work at the Brisbane Powerhouse as a Box Office Assistant. Over his 12 years with this organisation he progressed to the position of Box Office Manager and later to Ticketing Services Manager.

Anthony has continued his involvement in dance and will be taking up a position of Lecturer in Dance at QUT teaching the graduating 3rd year students in classical ballet.

Vicki Allpress Hill

Organisation: The Audience Connection

Position: Director

Vicki is founder and director of The Audience Connection , a consultancy that works alongside cultural organisations to build and engage with their audiences via integrated and effective use of digital channels.

Vicki has worked with organisations internationally across a range of genres. Her clients have included festivals, opera companies, museums, chamber music ensembles, literary events, dance and theatre companies, funding bodies, service organisations and vendors.

Recent projects have included developing and leading Creative New Zealand’s Optimise and Developing a Digital Strategy capability building programmes, spearheading the groundbreaking Optimiser online marketing benchmarking pilot; facilitating audience development strategies for Auckland Museum, The Basement and Touch Compass Dance Company and directing social media for the 2013 Tessitura Learning & Community Conference attended by 1,300+ arts managers in San Francisco.

Vicki has held senior marketing roles with a number of high profile performing arts and online music organisations in Wellington, Auckland, London and New York, including English National Ballet, and New Zealand Opera. She is a regular international speaker, writer and consultant on the subject of digital marketing in the arts.

Tim Munro MC

Organisation: Theatre Royal Hobart

Position: CEO

Tim has over 20 years experience working in many facets of the Performing Arts Industry. Currently, Chief Executive of Hobart’s beautiful Theatre Royal. Tim has 10 years experience as a lighting designer, production manager and venue technician and has be fortunate to tour productions to many parts of Australia and various parts of the globe.

A former Chair of the Australian Script Centre and of Softcore inc, Tim has served on the boards of many arts organisations and funding panels. He is currently the president of the Australian Performing Arts Centres’ Association (APACA) and has recently been elected to serve on the executive council of Live Performance Australia (LPA).


Organisation: ARTS Australia

Position: Principal Consultant

Tim Roberts is active nationally and internationally as an arts marketing consultant, author and lecturer. He consults as ARTS Australia which has a focus on the audience development potential of CRM integration with transactional activities such as ticketing, memberships and fundraising.

Tim has developed extensive experience in arts marketing and ticketing undertaking projects around Australia and New Zealand as well as USA, Chile, Singapore, Malaysia, Hong Kong, South Africa, Spain and Turkey.

He regularly consults with arts venues, organisations and arts ministries around Australia. Tim is a regular guest lecturer at WAAPA for Arts Management and has undertaken residencies at both WAAPA and LASALLE-SIA College of the Arts in Singapore. Tim has presented the Relationship Marketing module for the Australian Institute of Music Sydney Opera House Master of Arts Management degree since 2007. Tim is currently preparing an Arts Marketing Online Module for the Master of Arts, Design and Management for the National Arts Center (Centro Nacional de las Artes), Claustro de Sor Juana University and International Consortium Arts and Schools A.C. in Mexico. Tim also presents regularly at numerous industry conferences nationally and internationally.

Tim is co-author of FULL HOUSE: Turning Data into Audiences with Roger Tomlinson with editions published in 2006 by the Australia Council, Creative New Zealand and a Spanish language edition was published by Fundacion d’Autor as AFORO COMPLETO: Como convertir los datos en audiencias in May 2011. Tim recently researched and wrote Customer Data Access Guidelines published by Creative New Zealand with the advice of the Office of the Privacy Commissioner and the Department of Internal Affairs.

Tim blogs on FULLHOUSES and tweets as @artsoz .

2013 NARPACA Ticketing Professionals Conference 18-20 February 2012 Sydney
Northern Australian Regional Performing Arts Centres Association (NARPACA)
acknowledges the support of 2013 sponsors and supporters

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